I hear what people say. I nod my head. I make little murmers of acknowledgement. The murmers are important. Mmm. Uhhmmm. Ummuuhhmm. I throw in a Yes, and an Oh my Lord, and an Are you serious? I let people communicate. I let people tell me their feelings. I have tissues if necessary. Mostly they're for me. People tell me some intense things. I need to be prepared.